KONE Global Spare Parts supply has a very efficient global delivery network. 150 000 spare parts are available globally and most of them can be distributed within 24 hours. Our technician vans also carry the most frequently needed spares for the equipment in their service.
When a part is needed, the technician is able to confirm availability and order the part via an online tool from their PDA or mobile phone. Requested parts are dispatched from the distribution centers within 24h. The technicians also have order tracking information at their fingertips.