KONE Customer Care Center

Our customer care center is a helpdesk with local technicians on hand to help resolve any issues regarding your elevators, escalators or automatic doors.

All service requests are handled professionally, by local personnel trained in efficient response procedures and able to quickly dispatch KONE technicians to perform Call-Out or Entrapment Rescue services.

Our customer care center agents are available 24/7 to take customer and passenger calls. And we are constantly monitoring response and service wait times to improve the service.

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