Citigroup Centre

KONE maintains the elevators in this premium office tower in the heart of Sydney.

Year 2011
Location Sydney, Australia
Solutions 23 KONE passenger elevators, 2 KONE car park elevators, 1 KONE freight elevator, KONE Care™ Maintenance Service, On-site service technicians for 12 hours on weekdays
Citigroup Centre

Five-star service down under

Citigroup Centre at 2 Park Street is a landmark skyscraper in the heart of Sydney, Australia. Safe and reliable elevators are a vital part of the commute for the tenants in this premium office tower.

We installed the twenty-six elevators at the start of the millennium. During the first ten years, the elevators were maintained by a third-party service provider. In 2011, we began maintaining the elevators and have been active onsite since.

Quality service solution

Significant repair work was needed to return the equipment to KONE specifications. The reliability and performance of equipment has improved considerably, with a notable decrease in the number of call-outs. And to further prevent unnecessary downtime, KONE service technicians are on site from 7 am to 7 pm every weekday to ensure the equipment remains operational during peak traffic periods.

KONE's maintenance service has not gone unnoticed. In the customer’s annual review of the site, we received the highest possible rating: five stars!

"While we still have more to do, the Citigroup Centre has gone from being one of the worst performing sites in our portfolio to one of the best", says Peter Evans, Director of the Service Business for KONE Elevators Australia.