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Premium guest experiences for hotels

Give your guests enjoyable, hassle-free journeys. KONE solutions and services keep guests moving comfortably while supporting hospitality operations every day.

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Man and woman in elevator Creating five-star journeys.

Commercial elevators and services

On a holiday or on business, no one wants to spend time waiting for an elevator. From the morning rush to late-night check-ins, KONE equipment keeps guests moving smoothly, quietly and on time.

And while the guests relax, you can too. With our expert guidance, modular upgrade packages and continuos service, we keep your equipment reliable, sustainable and ready for tomorrow. The outcome? Happier guests and effortless operations.

Built around guest comfort

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Keep things running

Stay on top of things with predictive maintenance for elevators and escalators. Guests and staff experience fewer disruptions, while smart monitoring helps you prevent issues before they appear and keep operations smooth.  

Get to know the latest innovations

Smarter solutions, better experiences

Elevate the guest experience with seamless access, smart elevator guidance and service robots that deliver right to the door – helping guests move effortlessly from arrival to room while your operations run smoothly behind the scenes.

  • Access solutions

    Access solutions

    These solutions allow touch-free entry and seamless integration with elevators and doors, offering convenience without compromising security.

  • Digital service robots

    Digital service robots

    The robots are enabled by application connectivity and elevator integration, automate deliveries and tasks, freeing staff to focus on guest experience while making the flow of people and services in the building more efficient and memorable.

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Let’s plan the right solution for your building

See our work across the hotel industry

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Frequently asked questions

The cost of a hotel elevator depends on building height, capacity, design choices and technology features. At KONE, we provide tailored quotes to match your project needs and budget, from standard solutions to more customized designs.

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Hotel elevators should be serviced regularly to ensure safety, smooth rides and minimal downtime. Most hotels benefit from KONE predictive maintenance, where equipment is monitored in real time to spot issues before they cause disruptions. You can keep guests moving reliably around the clock.

Learn more about predictive maintenance

Hotel elevator modernization means upgrading or replacing your existing elevators. At KONE, we offer modular packages that improve safety, efficiency, style and digital features. Modernization extends equipment life, helps you meet sustainability targets and ultimately enhances the guest experience.

Learn more about elevator modernization

Reducing wait times starts with the right elevator design and smart traffic management. Predictive maintenance is also a great way to ensure there are no disruptions to people flow. KONE solutions optimize traffic flow, so your guests spend less time waiting and more time enjoying their stay.

The best materials combine durability, easy maintenance and style that matches your hotel’s brand. Common options include stainless steel, glass and custom lightning. At KONE, we help you design interiors that reflect your hotel’s atmosphere – whether that’s sleek luxury, warm hospitality or modern minimalism – while standing up to high quest traffic.