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Elevator maintenance | Effortless service and predictive elevator maintenance for any brand

TAILORED MAINTENANCE

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An approach that’s right for you

Take care of your loved ones with essential elevator maintenance, or use the latest technology to anticipate problems with predictive elevator maintenance. With a tailored approach and expert technicians, we'll help you find the type of elevator service that's right for you, no matter what type or brand of elevators you have.

Predictive elevator maintenance

Anticipate maintenance needs with a proactive approach that combines expert knowledge and AI-based data analytics. Predictive maintenance uses that latest technology to reduce unexpected repairs and enable fact-based planning for elevators and escalators from any make, model or brand of equipment.

40%
fewer customer-reported issues and entrapments

Improve safety for tenants and visitors

360°
lifecycle approach for repairs, upgrades and renewals.

A comprehensive plan for the future

80%
of equipment faults identified proactively

Spend less time on maintenance issues

78%
of the main spare parts are already in the van

Less driving for lower CO2 emissions

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How can we help you?

Please fill in the form and we'll get in touch with you shortly

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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Maintenence|Repairing or upgrading existing equipment|24/7 Connected Services|Other
Equipment/service type *|Elevators|Escalators|Autowalks|Advanced People Flow solutions|Other

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Connected elevator technology

Optimizing elevator performance with predictive maintenance requires advanced digital technology. KONE predictive maintenance comes with innovative solutions that save time and keep you up-to-date.

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KONE 24/7 Connect

Real-time monitoring and intelligent data analysis allows you to anticipate elevator maintenance needs and respond to issues quickly.

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KONE Remote Service

Improve uptime and user experience for KONE DX elevators by resolving unexpected events quickly with over-the-air repair actions that often start before a KONE expert arrives on site.

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KONE Online

Stay up-to-date and save time by checking elevator data, status details and important planning information from anywhere.

Frequently asked questions

Helpful answers to common questions about KONE elevator maintenance.

  • Elevator maintenance depends on the equipment type and usage of the elevator system. It also depends on the age of your elevators. To guarantee safe elevator use, professional and experienced maintenance is needed. Together with IoT data and AI-based predictive maintenance, an expert elevator technician can help you determine the appropriate maintenance plan. It is important to remember that technology-driven proactive maintenance is enabled by new connected elevators, and that older equipment is typically maintained through scheduled maintenance. The type of elevator you have impacts the level of service that is agreed on in the service contract agreement, and ultimately the maintenance cost as well.

  • The cost of elevator maintenance is difficult to estimate because there are many things to consider. Maintenance cannot be done on a flat-rate basis. However, it is possible to create a tailored maintenance contract that matches individual needs based on equipment type and usage patterns.

    Each elevator system must be evaluated individually, and the service contract agreement must also be taken into account. For example, new connected elevators enable AI-based data-driven predictive maintenance that uses technology to proactively perform maintenance. Older equipment is typically maintained on a set schedule. The type of elevator you have affects the type of maintenance contract you have and ultimately, the maintenance cost. A tailored maintenance contract done by elevator experts is the best way to find what's right for you.

  • Based on AI analytics and cloud-connected elevators, we have have developed real-time analysis of operational data and conditions for connected elevators. Predictive elevator maintenance makes it possible to detect warning signs of failures or malfunctions in advance and take proactive action to avoid unnecessary repairs or downtime.

  • We will keep you up-to-date on key elevator maintenance activities while also coordinating planned maintenance work and required repairs. You will also get access to our easy-to-use online tools. KONE Online and KONE Mobile help you keep an eye on your elevators anywhere with real-time equipment information and elevator maintenance planning details.