Monitor your equipment in real time
View real-time information on the condition of your lifts, escalators, and automatic building doors.
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Predictive maintenance
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Elevator maintenance
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Escalator maintenance
KONE MAINTENANCE COMMUNICATION TOOLS
Connected tools for smart maintenance
Keeping your equipment running smoothly is essential for your building’s safety, comfort, and operational efficiency. KONE’s digital communication tools empower you to stay informed and in control, reducing downtime, simplifying maintenance management and ensuring a seamless experience for everyone using your building.
How can we help you?
You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.
Sample form
Get important information quickly
Stay up-to-date with real-time performance data and maintenance activity tracking. Our online tools offer peace of mind by making it easy to monitor your equipment.
Track maintenance and costs
Review past, ongoing, and upcoming maintenance work plus the associated costs.
Get help when you need to
Contact a customer service professional quickly and easily whenever you need to.
Smart maintenance tools for real-time insights
NEW MYKONE CUSTOMER PORTAL
myKONE: Clarity, control, and confidence at your finger tips
myKONE offers a smarter, more connected way to experience KONE service by giving you full control, real-time transparency, and effortless interaction. With one portal for all your needs, covering maintenance and modernization, you can manage notifications and access real-time information and actionable insights into the performance and status of your equipment.
Extensive self-service options make everyday tasks simple and fast, while a sleek, intuitive design ensures a seamless experience on any device. myKONE is our commitment to give you clarity, control and confidence in every step of our partnership
Industry-leading digital customer experience and transparency
myKONE features give you visibility, oversight, and peace of mind through a smarter, unified digital customer experience with real-time transparency and seamless self‑service.
Stay informed every step of your service journey
Track the full lifecycle of service – from planned and ongoing activities to historical events – all in one place.
Manage notifications
Receive consistent, customizable notifications to stay informed throughout the service process.
Seamless online interactions
Easily manage tenders, access critical data, and find important documents with our intuitive online self-service experience.
Monitor your equipment health in real time
Stay ahead of issues with live updates on unit and component health, including connectivity and operational status.
Stay up to date anywhere, anytime
KONE Online and KONE Mobile offer a smart, connected way to experience KONE service by giving you and your team 24/7 access to centralized elevator and escalator maintenance data. They bring together performance, breakdown, repair, and maintenance information for all your equipment, let you review maintenance contracts and generate reports on work and costs.
KONE Online
Track callouts and ongoing tasks in real time, analyze response times, and explore historical availability, performance, and repair costs. Longer-term trends and cost insights support planning and budgeting for future maintenance.
KONE Mobile
Stay connected on the go with your smartphone. Get real-time notifications on equipment status, track maintenance progress, send service requests quickly, and communicate with KONE customer care wherever you are.
Smart maintenance tools for real-time insights
Frequently asked questions
Learn more about KONE digital communication tools with helpful answers to common questions.
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KONE customer communication tools such as KONE Online, KONE Mobile and myKONE give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
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KONE Online, KONE Mobile or myKONE will show you all upcoming and past maintenance actions for all the equipment we maintain for you.
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You can check your equipment’s status via KONE Online, KONE Mobile or myKONE. If you have connected equipment, you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online, KONE Mobile or myKONE.
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Updates on performed or planned maintenance, as well findings on identified issues, can be found in KONE’s digital channels. In case of bigger issues that require repairs or modernizations, your KONE partner will reach out to you.
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In case of emergencies, you can reach us 24/7 via our KONE Customer Service. For other enquires and requests, please check KONE’s contact page to see all customer support channels.