Elevator and escalator service
KONE provides maintenance services across your entire portfolio. Our service keeps your equipment running smoothly, safely and reliably at all stages of the equipment lifecycle.
Care for a lifetime
Service means more than repairs: it’s what keeps people moving with confidence every day. With predictive maintenance, issues are fixed before they cause disruptions, so rides stay reliable and your building always feels welcoming.
Learn more about out service or talk to an expert right away.
How can we help you?
The right service partner for you
Your peace of mind starts here
We offer solutions, service and support for elevators and escalators across your entire portfolio and models throughout all stages of the lifecycle.
Skilled technicians near you offer personal service that is backed up by data and AI-assisted insight, and support from our global service and repair network.
The most commonly used spare parts are already in the service van and our global supply hubs offer over 160,000 spare parts from all equipment manufacturers.
We’re here to help any time of day. In person or online, it’s easy to get in touch with us: chat with us online, call a local KONE service number, or schedule an on-site visit with a KONE expert.
Getting started with KONE is easy. Our unique onboarding process is based on experience with over 570,000 maintenance agreements across all major brands.
Improving the equipment lifecycle
Your building’s next chapter starts with service
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Let us help you with your service needs
Traditional maintenance follows a fixed schedule, replacing parts based on age or wear. Predictive maintenance uses real-time data to spot issues early, schedule the right actions and keep elevators running longer with fewer disruptions and lower lifetime costs.
Elevator and escalator maintenance costs vary based on location, equipment type, age and usage. Digitally enabled predictive maintenance that we at KONE recommend can lead to lowered costs over the equipment’s lifetime by keeping components in good condition and replacing them when needed.
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Yes. KONE maintains and modernizes elevators and escalators from any manufacturer. Our technicians are trained across brands, supported by predictive digital tools and global spare parts network to keep any equipment reliable and efficient.
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Routine maintenance ensures safety, reduces the risk of breakdowns, extends equipment lifespan, and helps comply with legal and insurance requirements.
Look out for unusual noises, slower rides, frequent stops or error messages. These can be signs that servicing is needed. Routine inspections and predictive monitoring help detect hidden issues early on, before they cause downtime.
Book an inspection with a KONE expert
Absolutely. Well-maintained systems use less energy and lower running costs. With KONE predictive maintenance, 80% of issues are handled proactively with real-time detection, and 78% of needed spare parts are already in the van when the technician arrives. Remote fixes also reduce the number of site visits, cutting service-related CO₂ emissions by around 10%.
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