What is proactive maintenance?

In short, it’s a service that uses AI-based analytics to identify and fix potential issues in your elevators and escalators before they cause problems. Our proactive maintenance is called KONE 24/7 Connected Services.

Home is where the reliable elevator is

Everyone expects their home to be a sanctuary, free from hazards and hassle. Even the slightest problem may cause a crack in this sense of security. By making elevators significantly more reliable and safer, proactive maintenance is a real game-changer for residential buildings.

Safety and convenience for residents:

Avoid unpleasant surprises and maintain a sense of security.

Less call-outs, less complaints:

24/7 monitoring coupled with preventive maintenance reduces call-outs and keeps your residents satisfied.

Efficiency and readiness:

Automatic issue reporting saves time and keeps you up-to-date and able to address residents’ questions.

Prolonged elevator lifetime:

Tackling of problems early helps to avoid damaging breakdowns.

“When an elevator is working, no one is walking around going, ‘Great! This is working!’ but once it goes out of service it becomes a catastrophe. But with KONE 24/7 Connected Services, all this is minimized.”

Sebastian Warnsman, Business Development Manager, KONE Germany

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What is proactive maintenance?