What is proactive maintenance?

In short, it’s a service that uses AI-based analytics to identify and fix potential issues in your elevators and escalators before they cause problems. Our proactive maintenance is called KONE 24/7 Connected Services.

Every floor means business

The world has seen an unprecedented growth in online shopping. To keep people coming back to your stores, an inspiring and smooth user experience is imperative. Fending off major malfunctions in your facilities plays a huge role in it. And this is where proactive maintenance comes in.

People and revenue flow uninterrupted:

Fending off disruptions helps to secure people flow at peak hours and keeps visitors happy.

Fewer breakdowns and quick recovery:

Escalator stoppages can be solved with immediate restart due to automatic reporting and analysis.

Data-based investments:

Maintain the value of your property and increase its reputation and desirability in the future.

Better reputation and atmosphere:

Better accessibility and smoother customer journeys means good reputation and more customers.

“KONE 24/7 Connected Services is able to lead me in the direction of the root cause, which would previously have been a bit of a guessing game, relying on little more than personal experience.”

Daniel LaFleur, Mechanic, KONE Canada

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What is proactive maintenance?